 |
Process of Online Reservation and Ticket Purchase |
|
| 1. |
Select date of travel and routing. |
| 2. |
Select from list of available flights. (Scheduled flights with no available seats will not be listed.) |
| 3. |
Input your personal particulars. |
| 4. |
Make payment by using credit card. (The reservation and ticket purchase must be made at the same time through this online service.) |
Please note that reservations made through this online service will not be confirmed until purchase is completed at the final stage of the process. Tickets for reservations made through travel agents and other internet booking engines cannot be purchased on this website. |
 |
|
| |
Online Purchase Period |
|
Reservation and Purchases may be made up to 2 days prior to the departure date.
Any bookings made by passengers between Friday from 1630 hrs to Monday 0000 hrs and on Public holiday for travel on Saturday, Sunday, Monday morning and public holiday, tickets will be issued only at airport JAL check-in counter. Please kindly produce your credit card when you approach the counter for your ticket issuance. |
|
|
| |
Number of Travelers |
|
Reservation can be made for up to nine passengers (including the credit card holder). However this service is not available when an adult travels with 2 or more infants or for children under 12 years of age, if not unaccompanied by an adult.
(A child is defined as between 2 and 11 years of age, an infant from birth under 2 years of age at time of first flight departure.) |
|
|
| |
Type of Itinerary |
|
The flights shown through this online service are automatically arranged and limited to available flights. Waitlists are not accepted through this service.
If you would like to reserve a flight, which is not available through this online service, please call Japan Airlines Reservations Center,
| Japanese : |
Toll Free 001-800-852-5511
(Mon-Fri 8:00-17:30 / Sat, Sun, Public holiday 8:00-17:00), |
| English : |
Toll Free 001-800-852-5533
(Mon-Fri 8:00-17:30 / Sat, Sun, Public holiday 8:00-17:00), |
| Thai : |
0-2649-9500
(Mon-Fri 8:00-17:30 / Sat 8:00-16:00 / Sun and Public holiday: Closed). |
|
|
|
|
Fares and Taxes |
| |
Fares, Taxes, and other charges are not guaranteed until ticketed. We will contact the passenger if there is a difference on the exchange rate or a system error. Additionally, if the system is unable to calculate the airfare automatically, we will not be able to complete the online purchase application. |
|
|
| |
Payment |
|
Payment must be made by credit card. The credit card holder must be part of the traveling party.
The following credit cards can be accepted:
JCB, VISA and MasterCard.
The transaction will be processed by Japan Airlines Bangkok office.
   |
|
|
| |
The process from the application to ticket issuance |
|
When your purchase process is completed, a confirmation notice will be sent to the registered e-mail address. Upon issuance of e-ticket, JAL will send the e-ticket Itinerary/Receipt to your e-mail address.
If the e-ticket Itinerary/Receipt is not received by 3days after completing the purchase, please contact Japan Airlines Reservations Center,
| Japanese : |
Toll Free 001-800-852-5511
(Mon-Fri 8:00-17:30 / Sat, Sun, Public holiday 8:00-17:00), |
| English : |
Toll Free 001-800-852-5533
(Mon-Fri 8:00-17:30 / Sat, Sun, Public holiday 8:00-17:00), |
| Thai : |
0-2649-9500
(Mon-Fri 8:00-17:30 / Sat 8:00-16:00 / Sun and Public holiday: Closed). |
In addition, if the transaction is not completed with full passenger's data and credit card information, the reservation will be canceled without prior notice. |
|
|
| |
E-ticket |
|
An e-ticket is a ticket held in JAL's computer system and flight coupons are not printed.
An e-ticket Itinerary/Receipt will be issued in place of a paper ticket.
Please ensure that you keep your e-ticket Itinerary/Receipt with you throughout your journey. |
|
|
| |
Ticket |
|
All tickets, including e-tickets, are non-transferable. Name change will not be permitted on the ticket after purchase has been completed. |
|
|
| |
Refund |
|
When you complete the application, any cancellations of tickets will be subject to refund charge or a cancellation penalty in accordance with the fare rules, whichever is higher. |
|
|
| |
Reconfirmation or Changes |
|
Reconfirmation, changes or cancellations are not available through this online service.
Restrictions may apply for reservation changes. Moreover, Changes of first international flight may be subjected to fares/charges reassessment.
Passengers are required to contact JAL Reservations Center,
| Japanese : |
Toll Free 001-800-852-5511
(Mon-Fri 8:00-17:30 / Sat, Sun, Public holiday 8:00-17:00), |
| English : |
Toll Free 001-800-852-5533
(Mon-Fri 8:00-17:30 / Sat, Sun, Public holiday 8:00-17:00), |
| Thai : |
0-2649-9500
(Mon-Fri 8:00-17:30 / Sat 8:00-16:00 / Sun and Public holiday: Closed). |
All schedules and aircraft types are subject to change without prior notice, and such changes are subject to government approval. |
|
|
| |
Special Requests |
|
Special requests other than advanced seat assignment and special meals cannot be requested through this online service. For passengers requiring special assistance in the following cases, please contact JAL Reservations Center,
| Japanese : |
Toll Free 001-800-852-5511
(Mon-Fri 8:00-17:30 / Sat, Sun, Public holiday 8:00-17:00), |
| English : |
Toll Free 001-800-852-5533
(Mon-Fri 8:00-17:30 / Sat, Sun, Public holiday 8:00-17:00), |
| Thai : |
0-2649-9500
(Mon-Fri 8:00-17:30 / Sat 8:00-16:00 / Sun and Public holiday: Closed). |
| - |
Unaccompanied children between 5 and 11 years of age. (Children under 5 years of age must be accompanied by an adult.) |
| - |
An adult traveling with 2 or more children under 2 years old. |
| - |
Expectant mother beyond the 36th week of their pregnancy. |
| - |
Passengers who require the use of wheelchairs. |
| - |
Passengers with sight or hearing impediments. |
|
|
|
| |
Check-In |
|
Please present your e-ticket Itinerary/Receipt and the credit card that was used for payment to the check-in agent upon check-in for verification. |
|
|
| |
Proper travel documents |
|
Passengers are responsible in ensuring that their necessary travel documents are in order. |
|
|
| |
For US-bound travelers |
|
Passenger Reservation Records may be subject to access by the U.S., and Canadian government authorities. |
